The many ways customer satisfaction surveys end up as Garbage In, Garbage Out (GIGO) and how to avoid these problems Business to Business Customer Satisfaction Surveys By John Coldwell Summary: Great source for learning how to conduct customer satisfaction surveys. Written to help people collect customer…
B2B Customer Satisfaction Surveys – What Questions Should I Use? By John Coldwell Comment: If you are looking for questions to include on a customer satisfaction survey for your business to business customers (B2B), you’ve found the motherlode. Below you’ll find almost 300 items you can…
In an article entitled Businesses Lose $75 Billion Due To Poor Customer Service, appearing in Forbes and dated May 17, 2018, customer service “expert” Shep Hyken explains: NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than $75 billion a year. That’s…
