Career Success – Customer Service
One of the keystones to career success is providing great customer service. This four minute video clip reminds us that customer service is not necessarily demonstrated by error-free service, but is demonstrated by how quickly and advantageously to the customer, the error is corrected.
This clip also emphasizes how important it is to treat your client with empathy.
For more on difficult customer check out The Defusing Hostile Customers Workbook.
