Developing Customer Service Skills For 30+ Years
Radical Customer Service: Winning The Customer Service Wars Eleven Pillars Of Radical Customer Service So long as you do what everyone is doing in customer service, you have no chance at using customer service as a competitive advantage. The basic principle behind radical customer service is…
The Exceptions: When DO Customers Pay More For Customer Service? Go back to previous secton: Customers refuse to pay more for service As with most myths, there’s a kernel of truth to the idea that customers do pay more for customer service, sometimes, under some…
The Real Estate Industry: The Dying Reliance On Real Estate Agents (FSBO) An Example Of Customers Thinking PRICE, Not Paying More For Service continued…go back to read about other sectors where customers will not pay more for service For most people, their largest lifetime purchase…
Evidence That Customers DO NOT Pay LESS For Less Customer Service (Continued from Customers Are NOT Paying More For Service) Over the last decade, many industries and niches have successfully moved away from providing quality customer service, to a model that is based on price….
Do You Think Customers Will Pay More For Better Service? Think Again One of the tenets of “radical customer service” is to challenge the accepted wisdom about what customers want and how they behave. In this article, we’ll look at one common myth: That customers…
We Know Much Less About Customer Behavior Than You Think Why It’s So Hard To “Understand Customers” You’d think it would be easy to determine what customers want. Just ask them. Or, better yet, observe their behavior.. There really aren’t any other options. If businesses…
Free Training Seminar: Dealing With Angry Customers – Session 10 Adult Customers Acting Like Children Explained The more you understand about the psychology of emotion and the psychology of angry customers, the better you will be able to both prevent escalation, and deal with tantrum…
