Developing Customer Service Skills For 30+ Years
Evidence That Customers DO NOT Pay LESS For Less Customer Service (Continued from Customers Are NOT Paying More For Service) Over the last decade, many industries and niches have successfully moved away from providing quality customer service, to a model that is based on price….
Do You Think Customers Will Pay More For Better Service? Think Again One of the tenets of “radical customer service” is to challenge the accepted wisdom about what customers want and how they behave. In this article, we’ll look at one common myth: That customers…
Winning The Customer Service Wars Through Radical Customer Service Radical customer service is based on two simple ideas: That companies that want to excel with their customer service so that it actually improves the bottom line have to take the perspective that the path to…
We Know Much Less About Customer Behavior Than You Think Why It’s So Hard To “Understand Customers” You’d think it would be easy to determine what customers want. Just ask them. Or, better yet, observe their behavior.. There really aren’t any other options. If businesses…
