Category: Research On Customer Service

Real Estate Customers Refuse To Pay For Better Service, Vote With Their Feet

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The Real Estate Industry: The Dying Reliance On Real Estate Agents (FSBO) An Example Of Customers Thinking PRICE, Not Paying More For Service continued…go back to read about other sectors where customers will not pay more for service For most people, their largest lifetime purchase…

Evidence: Customers Won’t Pay For Better Service

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Evidence That Customers DO NOT Pay LESS For Less Customer Service (Continued from Customers Are NOT Paying More For Service) Over the last decade, many industries and niches have successfully moved away from providing quality customer service, to a model that is based on price….