Developing Customer Service Skills For 30+ Years
Some people prefer to get their information via videos, so we’ve created a section of hand picked videos on various aspects of customer service, customer experience, and other related topics.
You can watch the videos onsite, or if you prefer you can watch them on YouTube.
How To Provide Good Customer Service Video In this video of about five minutes, some basic hints and techniques are shown and demonstrated using very short film excerpts from a Steve Martin film. The suggestions are basic, but no doubt useful. It looks like the…
‘Dating’ Your Customer This four minute video clip introduces acronym ‘DATING’ to remind service and product providers what great customer service entails. This is a bit clever since the viewer is recommended to treat all clients as first dates. Thus, a memorable technique for reminding us to ask,…
Career Success – Customer Service One of the keystones to career success is providing great customer service. This four minute video clip reminds us that customer service is not necessarily demonstrated by error-free service, but is demonstrated by how quickly and advantageously to the customer, the error is…
Dynamic Customer Service and Employee Empowerment Excerpts Just under eight minutes long, this video has many great tips for empowering your front line employees with ways to solve problems for your customers. These days merely satisfying a customer is not enough, and this video discusses some creative ways…
SalesOutlook – (A Product profile) A short video introduction to Salesoutlook, which is akin to a contact manager and CRM based on the Exchange / Outlook server.
The CRM (Customer Relationship Management) Primer Starting with some statistics about customer retention, loss and cost of customer acquisition, this eight minute video maps out what CRM (Customer Relationship Management) is, and how it addresses crucial business issues. The nice thing about this video is…
Creating Customers for Life This eight minute video clip maintains that creating customers for life is about providing service and trust. There are four core actions that create trust between a customer and the service/product provider. Each core action is mentioned, but the focus is on acting with…
Johnny The Bagger Video Editor’s Note: It appears that the original video preview available via YouTube is no longer available, and vendors are requiring logins on their sites to view the preview. Since this is a popular page on our website, we’ve found a substitute…
The Customer is Always Right? In this three minute video a young man discusses his observations about difficult and irrational customers and how they are often rewarded for their very hostile and disturbing behaviors. See if you think that the customers’ behaviors justified how they were treated by…
How to Provide Good Customer Service This five minute video clip is aimed at teenagers working in the fast-food industry, but is sure to find an audience with anyone dealing with angry customers within the service industry. Four essential tips for defusing hostile customers are demonstrated, then…
