Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar)
Sixty minute Webinar on customer service, particularly within a social media setting. It’s not so much a video as a very well done slideshow accompanied by excellent narration in a panel type environment.
Many free online vignettes available online are short, sometimes entertaining, and often very basic. This is an in-depth discussion with enough content on serving customers via social media.
In other words, it’s good. If you are looking at using social media (blogs, Facebook, Twitter, etc) to provide additional customer service channels, probably worth the 60 minutes. And, of course it’s free!This five minute video clip is aimed at teenagers working in the fast-food
industry, but is sure to find an audience with anyone dealing with angry
customers within the service industry. Four essential tips for diffusing
hostile customers are demonstrated, then discussed.
Caveat: Be aware that some companies that sell solutions to help service customers online have a built-in but often unintentional positive bias about the use of social media for customer service. To read a less biased report, check out our customer service articles
