Bait, Defending, Counter-Attacking With Nasty Customers

Free Angry Customer Training Videos: Learning About Bait, And The Dangers Of Using Defending Oneself Or Counter-Attacks

Gut Emotional Respones To Angry Customers Cause Problems

Our gut responses when feeling attacked are to defend oneself, or to counter-attack. It’s really the same as the fight or flight thing.

In this video you’ll learn about what the meaning of bait is, how it’s used to control you, why you should NEVER take the bait, and why defending oneself, or counter-attacking are likely to escalate the emotions between you and the customer, while wasting time.

Author: Robert Bacal

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