Video 10: When angry customers behave like children

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Free Training Seminar: Dealing With Angry Customers – Session 10 Adult Customers Acting Like Children Explained The more you understand about the psychology of emotion and the psychology of angry customers, the better you will be able to both prevent escalation, and deal with tantrum…

Bait, Defending, Counter-Attacking With Nasty Customers

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Free Angry Customer Training Videos: Learning About Bait, And The Dangers Of Using Defending Oneself Or Counter-Attacks Gut Emotional Respones To Angry Customers Cause Problems Our gut responses when feeling attacked are to defend oneself, or to counter-attack. It’s really the same as the fight…