Difficult Customers and Getting the Right Mind set

The Mental Game Of Dealing With Difficult Customers Customer File – Success With Difficult Customers – The Mind Set by Robert Bacal We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems…

How do I successfully start off interactions with customers

How an interaction starts often determines how it goes and how it ends, which makes starting off conversations an important customer service skill How do I successfully start off interactions with customers? Starting off on the right foot isn’t just an empty saying when it…

I Keep Trying To Find The Ultimate Put-Down For Rude Customers. Is There One?

Don’t be stupid. There is no “ultimate put down” for rude customers and you always lose I Keep Trying To Find The Ultimate Put-Down For Rude Customers. Is There One? First, to answer the question, no there isn’t one. Second, while the desire to retaliate…

Is Angry and Hostile Customer Behavior A Result of Their Personalities

Everyone acts badly on occasion, and the majority of your angry customers are probably just like you: normal people who get frustrated Is Angry and Hostile Customer Behavior A Result of Their Personalities? Think about some the difficult customers you have encountered.. What did they…

What Are The Most Essential Customer Service Skills?

Compilation of the essential customer service skills every representative should be learning What Are The Most Essential Customer Service Skills? What are the essential customer service skills needed so that employees and customer service representatives can provide excellent customer service? There are a lot more…

What’s In It For Me (the employee) For Delivering Excellent Customer Service?

The big winner in defusing an angry customer is the customer representative! What’s In It For Me (the employee) For Delivering Excellent Customer Service? So, you don’t get paid a whole lot, and the working conditions may not be the best, so why bother trying…