Developing Customer Service Skills For 30+ Years
Angry Customers Video Training: Why Telephone Silence Works To Defuse Customers On The Phone Applying The Principle Of Telephone Silence To Other Interactions With Nasty Customers In our previous video (Number 8), you learned about telephone silence. In this followup, you’ll learn why this technique…
Get Angry Phone Callers To Stop Talking And Start Talking WITH You So You Can Help The Customer The Problem: Angry Customers On The Phone Who Won’t Stop Yelling In the eighth episode in our video training series, you will learn about a simple, powerful…
Psychologically, What Do Irate Customers Need To Calm Down? Understanding Consumer Behavior Helps Us Know How To Defuse Irate Customers The more you understand the psychology of angry people, the better you will be in dealing with the anger. In this video, part 7 of…
Dealing With Angry Customers: Lesson 5 Two Important Defusing Principles: Start Defusing Early, and What You Focus On You Get More Of In this video you’ll learn the importance of identifying irate customers, and defusing them right from the start, sometimes even before they have…
Why Should YOU, A Customer Service Rep. Take The Time To Learn How To Deal With Difficult Customers (Video) If Your Work In Customer Service, Watch This Video Everywhere you look you’ll hear how important good customer service is to the business. That’s great if…
Session 2a: Analysing Our Angry Customer Case Study Did You Identify The Good and Bad In Our Previous Video Lesson? Let’s See. Note: If you haven’t yet viewed the previous video, which contains the 10 minute customer and customer service representative interaction, you should do…
Training Session #2: Find Out What You Know About Defusing Angry Customers Let’s Get Busy With A Real Life Angry Customer As is the case with any live seminar, the more you put in, the more you get out of it. So, we’re going to…
The Free Video Course On Dealing With Angry Customers Video Index For The Training Course From this page, you’ll be able to access all the lessons in our free video course on dealing with angry customers. It’s really just like a real, live course, so,…
Training Session 6: Staying Safe When Dealing With Angry Customers The Free Angry Customer Training Course: Learning About High Risk, High Gain Behavior There are methods for defusing customers that work well, when they work, but when they don’t work, the backfire badly. So badly,…
Lesson 1: Angry Customers Course Overview An Introduction To Our Free Online Customer Service Seminar In the first of our series, we provide you with a bit of an overview about what the video series is about. If you are in a hurry, you can…
