Developing Customer Service Skills For 30+ Years
Evidence That Customers DO NOT Pay LESS For Less Customer Service (Continued from Customers Are NOT Paying More For Service) Over the last decade, many industries and niches have successfully moved away from providing quality customer service, to a model that is based on price….
Do You Think Customers Will Pay More For Better Service? Think Again One of the tenets of “radical customer service” is to challenge the accepted wisdom about what customers want and how they behave. In this article, we’ll look at one common myth: That customers…
Winning The Customer Service Wars Through Radical Customer Service Radical customer service is based on two simple ideas: That companies that want to excel with their customer service so that it actually improves the bottom line have to take the perspective that the path to…
We Know Much Less About Customer Behavior Than You Think Why It’s So Hard To “Understand Customers” You’d think it would be easy to determine what customers want. Just ask them. Or, better yet, observe their behavior.. There really aren’t any other options. If businesses…
The Free Video Course On Dealing With Angry Customers Video Index For The Training Course From this page, you’ll be able to access all the lessons in our free video course on dealing with angry customers. It’s really just like a real, live course, so,…
Training Session 6: Staying Safe When Dealing With Angry Customers The Free Angry Customer Training Course: Learning About High Risk, High Gain Behavior There are methods for defusing customers that work well, when they work, but when they don’t work, the backfire badly. So badly,…
Lesson 1: Angry Customers Course Overview An Introduction To Our Free Online Customer Service Seminar In the first of our series, we provide you with a bit of an overview about what the video series is about. If you are in a hurry, you can…
Introducing Free Customer Service and Angry Customer Training Videos Welcome To The Bacal & Associates Video Start Page For Customer Service For years I’ve received questions about whether I have an instructional video to go with our customer service, and dealing with angry customers books….
Lesson 4 – The Fantasy of Getting Even With Nasty Customers In this video, featuring chef Gordon Ramsay, we indulge our fantasies about getting even with nasty customers by insutling them, or finding that ultimate crushing verbal repartee that will cause them to scurry off…
Free Training Video: Defusing Difficult and Angry Customers: The CARP Model In our books and seminars we talk about the CARP model for dealing with emotional customers, and it’s actually quite amazing how many people find value in this simple model, that helps them keep…
